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NC Department of Transportation | Citizen Engagement

NCDOT is engaging citizens to improve government — the open source way.

New Kind partnered with the Communications Office of the North Carolina Department of Transportation (NCDOT) to find new ways for the department to engage with its “customers”—the citizens of North Carolina.

Together, we designed and implemented three collaborative sessions that invited citizens to participate in improving their government. Using an open source approach, we collected feedback and concerns from citizens, and then generated ideas and prototypes for solutions to NCDOT’s complex communications challenges.

By focusing on what was possible instead of what was wrong, we helped NCDOT engage its community in a positive way. The result was great ideas for improving the way NCDOT works. Since our work together NCDOT has implemented several of the suggestions its community developed, and continues to invite North Carolina to engage through open, online forums.

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