Google PR team: I salute you for defaulting to open
It’s been a week now since Steve Yegge of Google fired the shot heard ’round the tech industry.
In case you missed it, Steve wrote a thoughtful, yet highly charged rant intended to begin an internal conversation about Google’s failures in learning how to build platforms (as opposed to products).
In the post, he eviscerates his former employer, Amazon, and in particular CEO Jeff Bezos (who he refers to as the Dread Pirate Bezos), but doesn’t pull any punches with his current employer either. It is an extremely passionate, well-written piece which, my guess is, will change the conversation internally at Google in a positive way.
But there was one problem:
When posting it to Google+ (which he was admittedly new to), Steve accidentally made his rant public, where the whole world could see it.
And over the past week, pretty much everyone has.
This prominent re-post (Steve took his original piece down, which I’ll get to in a second) has generated, as of this writing, 487 comments and over 11,000 +1s on Google+.
The comments are spectacular and largely supportive. Some have referred to this as Steve Yegge’s Jerry McGuire moment.
But my post isn’t about Steve. He’s received plenty of attention in the past week, poor guy.
It’s about the Google PR team that, in a time of crisis, made the tough decision to stay true to the spirit of openness that Google Senior VP of People Operations Laszlo Bock described in his recent piece in Think Quarterly. From Laszlo’s piece:
“And if you think about it, if you’re an organization that says ‘our people are our greatest asset,’ you must default to open. It’s the only way to demonstrate to your employees that you believe they are trustworthy adults and have good judgment. And giving them more context about what is happening (and how, and why) will enable them to do their jobs more effectively and contribute in ways a top-down manager couldn’t anticipate.”
So if “default to open” is the overall philosophy at Google, how does it play out in practice? As it turns out, Steve Yegge’s rant provides a pretty good data point.
In a Google+ message explaining his decision to take down the original post, Steve described the reaction of the Google PR team this way:
“I’ve taken the post down at my own discretion. It was kind of a tough call, since obviously there will be copies. And everyone who commented was nice and supportive.
I contacted our internal PR folks and asked what to do, and they were also nice and supportive. But they didn’t want me to think that they were even hinting at censoring me — they went out of their way to help me understand that we’re an opinionated company, and not one of the kinds of companies that censors their employees.”
This is not, in my experience, the kind of support that most PR folks would have given Steve in this situation:) And because of it, this episode, however traumatic, serves as one piece of proof showing that Google’s “default to open” approach is not just aspirational bullshit.
I’m sure there are plenty of places where people could argue that Google is not being open enough, or could stand to be more open than they are today.
But in this particular case, in a moment of crisis—where many weaker leaders would have given in to the frightened urge to attempt a cover up—Google stood by its core beliefs and defaulted to open.
While openness is sometimes ugly and painful (as it certainly is in this case), it often allows great opportunities to emerge that would otherwise never see the light of day.
I suspect that when the waters recede, this authentic, beautiful, and raw piece of communication might be the starting point toward something better, not just within Google, but in the tech industry as a whole.
And for supporting openness, even in its most painful form, Google PR team, I salute you.